Ground staff are essential to any airport or air carrier. It is impossible to function without them. The primary duty of ground staff is to ensure the safety and comfort of all passengers who travel through the airport. The job needs you to be quick on your feet. There may be a lot of unexpected problems. The ground staff must come up with helpful solutions as fast as possible. As challenging as the job seems, it also pays well. Ground staff are hired by airlines, airports, aviation firms, and travel and tour agencies.
Ground staff must have specific skills. These include customer service, communication and organisational skills. They need to be responsible and good at planning. They need to be flexible and be able to solve problems. Interpersonal skills are essential when talking to customers.
Ground staff need to have either of the following qualifications:
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Diploma in Airport Ground Staff Training
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Post Graduate Diploma in Airport Ground
Ground staff are generally responsible for customer service, ticketing, and managing passengers and their luggage. They may also be in charge of flight landing and parking.
Types of Ground Staff Jobs:
Airlines hire different candidates for all types of work. Candidates can choose ob roles as per their interests.
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Airline Operations Agent: They are responsible for coordinating airline operations and managing schedules. They coordinate boarding and descending tasks. They also handle customer service.
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Avionics Technicians: They repair and maintain the plane's electronic and radio equipment.
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Airline Ticket Agent: They sell and rebook tickets. They also handle queries regarding ticket fares and manage passenger luggage.
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Airline Station Agent: They work at the arrival and departure gates. They coordinate with other teams and help keep the airline operations smooth.
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Crew Schedule Coordinator: They are responsible for scheduling flight crews for commercial airlines. They also find substitute crew when required.
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Sales Representative: They promote and create business for the airline.
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Reservation Sales Agent: They telephonically help passengers plan their trips. They provide information about tours, meals, taxi fares, rentals, etc.
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Ramp Planner: They are responsible for knowing the arrival and departure times for all aircraft at that airport. They coordinate with other departments to perform various tasks on the plane before it can depart for the next flight.
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Passenger Service: They take care of the transportation of passengers and their luggage.
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Agent Flight Dispatcher : They oversee the arrival and departure process to ensure a safe working environment and help the plane depart on time.
In India, the average ground staff salary is ₹ 240,000 per year. Entry-level positions start at ₹216,000 per year, while most experienced workers make up to ₹ 318,000 per year.
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