How Madhura Bachal Used Cooking and YouTube to Create Her Own Success Story

With the increase in awareness and need for strong soft skills, aspiring women are shifting focus to enrolling for online courses in English to boost their resume. Most schools and coaching centers focus on Academic English which is very different from Everyday English or Business English. To bridge this gap, many **online courses in India **have now started to focus on Spoken English by including courses for Grammar, Pronunciation and even offer English classes for various industries such as Beauty, Retail, Healthcare etc.

There are several **online certification courses in English **which are changing the lives of aspirants looking to strengthen their skills. However, choosing the right course can be confusing. Given below are some quick tips to keep in mind while choosing the right English online course:

1. Choose a course based on your time availability -- Some courses are short courses while some require a longer time commitment. It helps greatly to decide how much time you have to do a course and then create a schedule around one's daily life. We strongly recommend setting aside at least 1 hour per day when taking a course.

1. Choose a course based on skill level and need- Courses differ depending on your life-stage. For example, College based **online courses in English **would be different from a working class style course. Some courses are described as basic and others as intermediate or expert courses. To get comfortable with the format, we suggest you start with basic courses and then try the more challenging ones.

No matter how small or big a business is, customer care is the heart of any business. It is very important to provide a good customer service to ensure customers are satisfied and they come back again. When customers are happy, they spread the word in a positive way, making a brand or service popular. This leads to business growth as more people get to know about it.

Customer care executives are the face of a company. Their job is to address every customer's problem with patience, ensuring maximum satisfaction. Besides their core responsibilities, they go that extra mile just to make their customers' day and provide them with best possible solutions. Clients can be annoying, impatient, hilarious and at times good too. But a customer care representative knows how to deal smartly with different people, turning them into happy customers. The job isn't easy but it is very rewarding.

If you want to become one, bring smiles on the faces and increase a brand's value with your excellent service, there are multiple online courses designed to enhance the skills you need to become a successful customer care representative. You can look for online courses after graduation or short courses that you can take up along with your studies.

If you are thinking how a customer care representative works through the day, here is how her daily schedule looks:

The day typically begins quite early (between 8:00 a.m. to 9:00 a.m.) with checking the emails that have come overnight and responding to all the queries. There will usually be some inquiries that will need follow up from other departments like in case of a product-return, payment issue or any service-related. During the day there is likely to be at least one team meeting with the unit lead as customer care representatives usually work in teams with a clear reporting structure so that serious cases can be handled by seniors.

Usually, a customer care representative is expected to answer emails as well as calls during a day. Another responsibility is to handle customer calls to resolve their complaints. During weekdays, the call flow is less as compared to the weekends. In some cases, the representative also needs to call customers back to update or provide them with the information they have been looking for. For example, on refund status or respond to feedback submitted by them.

Another thing that a customer care representative needs to do on a daily basis is to keep track of complaints that require more time to get resolved and of the cases that have already been resolved. This practice keeps the work organized and is necessary for reporting on the performance of the unit that the representative is a member of.

While all this is a part of the job, it is also important to always keep yourself motivated and in a good mood if you want to be successful as a customer service executive. If you are positive and filled with energy, you can easily achieve your goal of customer satisfaction.

Here are some handy tips if you are looking to make a career in the field of customer care or customer relationship management:

• Keep calm and be patient

• Be an active listener

• Develop strong communication skills

• Improve your ability to multi-task

• Get familiar with CRM tools and softwares

The retail industry includes all types of stores and marts, including e-commerce platforms, that bring sellers and buyers to one place. In India, retail is the second-largest source of modern jobs after construction. If a career in the retail industry is something that interests you, then a personal grooming course is a great way to get started. Here's how the industry started and what you need to enter it.

You could say that people have been sharing, selling, bartering, exchanging, and consuming resources for nearly as long they have existed. Right from the Great Exhibition in 1851 inaugurated by Queen Victoria and Prince Albert held at the Crystal Palace, the industry has only grown. The palace housed consumer goods from around the world. Millions of people came to window shop and get a glimpse of modern design and technology which opened their eyes to what this new industrial world could offer.

Now, from the United Kingdom to back home in India, post-liberalization, the economy opened up, and a new large middle class with spending power had emerged, which helped shape this industry. India has moved from the traditional terms of 'haat bazaars ' and 'Mandis ' to the globally accepted supermarkets.

The retail industry is set to grow very rapidly in the coming years as more and more Indians seek modern shopping experiences such as buying goods from malls and supermarkets ". With this expansion, comes a host of new job opportunities for women.

Did you know? For over 70 percent of the most commonly sold products such as food, soap, shampoo, detergents, the person who makes the decision to purchase is a woman. All this time, the sellers have been mainly men but today, companies in retail realize that women don't just know what to buy, they also deeply understand how to sell and manage retail outlets This is why it is becoming increasingly common to see women work as cashiers, sales assistants, and shop managers.

So, what are some important characteristics companies look for in hiring women for retail jobs? Companies in the retail sector such as Big Bazaar, Shoppers Stop, and D Mart are continuously trying to understand how to attract, engage, and retain customers. And to do so, it not only essential for their employees to have a pleasant personality but also to be well-groomed. Grooming is the process of making yourself presentable for work. So, to help you make your way into this ancient, yet extremely modern industry, we bring you a course that will teach you how to be groomed, give you a couple of personal care tips, help improve your body language and give you the basics in etiquette.

Start learning Grooming tips to enter the retail sector and be ready for the next job interview