How To Write A Career Objective In Resumes?

March 30, 20222 Minutes
Success Stories

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Your resume is essentially a written version of yourself. It introduces you and shows your interests, achievements, hopes, and aspirations to the HR. This is what makes objectives so important. You are convincing the HR of an organization to hire you based on what they can read.

While your interests, hobbies and achievements are all about you. Your hopes and aspirations regarding the job you are applying to are different. This is the 'objective' of sending the resume to the HR. The objective is what convinces the HR that you are a good fit for the company.

So what constitutes a good objective? Read on to find out:

Your resume objective must be 2 to 3 sentences long and must contain the following:

  • An introduction to yourself

  • The job title you are applying for/ what you are looking for in the company

  • A couple of key skills/ what you bring to the company

    Your skills can talk about your experience and should work to impress the recruiter.

    Here's an example: A mass communications fresher with volunteering experience in event management. Seeking a PR position at XYZ company to apply my organizational, communication and public relation skills.

    This is the ideal resume objective format. Just customize it to fit yourself, and you are almost done. However, there are a couple of points to keep in mind:

  1. Your objective should never be generalised. Write it such that it seems to fit the job you are applying for. For instance, writing that you are skilled in communication isn't going to impress anyone hiring for a software engineering job. Similarly, writing only 'fresher looking for writing job' without the other parts is not favoured.

  2. The skills that you include should be company focussed. Yes, you are talking about yourself. But a skill that doesn't help the company will not win you points. You could be good at writing, but will that help you in a technical job. On the other hand, writing would be an excellent skill to mention when applying for a journalism post.

  3. Bragging is not going to help you here. Make sure you have facts to back up what you say. For instance, in the above example, if you have not managed to gain any contacts through your volunteering experience, do not mention public relations at all.

  4. You can choose to add a long term career goal. For instance, in the above example, you could talk about your ambition to become the Head of Event Planning. However, ensure that your goal is related to the current company that you are applying to. Talking about your long term goal of becoming a dancer will not help you.

  5. Write your objective in simple words. It makes you seem more friendly and likeable. Using big and uncommon words might make you seem like an arrogant know-it-all.

    Now that you are aware of what you should and shouldn't do while writing a resume objective, try making your resume. Glow & Lovely Careers (formally known as The Fair & Lovely Career Foundation) offers a free resume builder that you can use to impress the HR. Best of luck!

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January 30, 20184 Minutes

A Day in the Life of a Customer Care Representative

No matter how small or big a business is, customer care is the heart of any business. It is very important to provide a good customer service to ensure customers are satisfied and they come back again. When customers are happy, they spread the word in a positive way, making a brand or service popular. This leads to business growth as more people get to know about it. Customer care executives are the face of a company. Their job is to address every customer's problem with patience, ensuring maximum satisfaction. Besides their core responsibilities, they go that extra mile just to make their customers' day and provide them with best possible solutions. Clients can be annoying, impatient, hilarious and at times good too. But a customer care representative knows how to deal smartly with different people, turning them into happy customers. The job isn't easy but it is very rewarding. If you want to become one, bring smiles on the faces and increase a brand's value with your excellent service, there are multiple **online courses** designed to enhance the skills you need to become a successful customer care representative. You can look for **online courses after graduation** or short courses that you can take up along with your studies. If you are thinking how a customer care representative works through the day, here is how her daily schedule looks: The day typically begins quite early (between 8:00 a.m. to 9:00 a.m.) with checking the emails that have come overnight and responding to all the queries. There will usually be some inquiries that will need follow up from other departments like in case of a product-return, payment issue or any service-related. During the day there is likely to be at least one team meeting with the unit lead as customer care representatives usually work in teams with a clear reporting structure so that serious cases can be handled by seniors. Usually, a customer care representative is expected to answer emails as well as calls during a day. Another responsibility is to handle customer calls to resolve their complaints. During weekdays, the call flow is less as compared to the weekends. In some cases, the representative also needs to call customers back to update or provide them with the information they have been looking for. For example, on refund status or respond to feedback submitted by them. Another thing that a customer care representative needs to do on a daily basis is to keep track of complaints that require more time to get resolved and of the cases that have already been resolved. This practice keeps the work organized and is necessary for reporting on the performance of the unit that the representative is a member of. While all this is a part of the job, it is also important to always keep yourself motivated and in a good mood if you want to be successful as a customer service executive. If you are positive and filled with energy, you can easily achieve your goal of customer satisfaction. Here are some handy tips if you are looking to make a career in the field of customer care or customer relationship management: <br /> <br /> <br /> <br /> * Keep calm and be patient <br /> <br /> * Be an active listener <br /> <br /> * Develop strong communication skills <br /> <br /> * Improve your ability to multi-task <br /> <br /> * Get familiar with CRM tools and softwares <br /> <br /> * Never give up on any situation or customer While some people think the job of a customer service representative is to simply answer the calls, provide the same set of responses and work like a robot, it definitely goes well beyond that. The job can be quite challenging but involves a lot of creativity and fun while talking to a customer. When managing calls, you might come across different kinds of people and you will experience a lot of personal and professional growth. You will also get many opportunities to lead teams as people with 1-2 years experience in customer care are usually valued highly and required to guide others. For women, the advantage of specializing in customer care is that there are now companies that allow you to answer and make calls from home. This arrangement provides a lot of flexibility. Glow \& Lovely Careers (formerly known as Fair \& Lovely Career Foundation) provides you with free **professional courses online** related to various industries. It also offers **career guidance** through a list of career options and **career tests online** that will help you in your **career development** . Some of the world's best education partners like edX.org, niit.tv, etc. have collaborated with Glow \& Lovely Careers to change the lives of many women and girls who dream of success and a bright career. [Know more about](https://www.glowandlovelycareers.in/en/online-courses)[our top online courses](https://www.glowandlovelycareers.in/en/online-courses)