An Overview Of SEO (Search Engine Optimization)

No matter how small or big a business is, customer care is the heart of any business. It is very important to provide a good customer service to ensure customers are satisfied and they come back again. When customers are happy, they spread the word in a positive way, making a brand or service popular. This leads to business growth as more people get to know about it.

Customer care executives are the face of a company. Their job is to address every customer's problem with patience, ensuring maximum satisfaction. Besides their core responsibilities, they go that extra mile just to make their customers' day and provide them with best possible solutions. Clients can be annoying, impatient, hilarious and at times good too. But a customer care representative knows how to deal smartly with different people, turning them into happy customers. The job isn't easy but it is very rewarding.

If you want to become one, bring smiles on the faces and increase a brand's value with your excellent service, there are multiple online courses designed to enhance the skills you need to become a successful customer care representative. You can look for online courses after graduation or short courses that you can take up along with your studies.

If you are thinking how a customer care representative works through the day, here is how her daily schedule looks:

The day typically begins quite early (between 8:00 a.m. to 9:00 a.m.) with checking the emails that have come overnight and responding to all the queries. There will usually be some inquiries that will need follow up from other departments like in case of a product-return, payment issue or any service-related. During the day there is likely to be at least one team meeting with the unit lead as customer care representatives usually work in teams with a clear reporting structure so that serious cases can be handled by seniors.

Usually, a customer care representative is expected to answer emails as well as calls during a day. Another responsibility is to handle customer calls to resolve their complaints. During weekdays, the call flow is less as compared to the weekends. In some cases, the representative also needs to call customers back to update or provide them with the information they have been looking for. For example, on refund status or respond to feedback submitted by them.

Another thing that a customer care representative needs to do on a daily basis is to keep track of complaints that require more time to get resolved and of the cases that have already been resolved. This practice keeps the work organized and is necessary for reporting on the performance of the unit that the representative is a member of.

While all this is a part of the job, it is also important to always keep yourself motivated and in a good mood if you want to be successful as a customer service executive. If you are positive and filled with energy, you can easily achieve your goal of customer satisfaction.

Here are some handy tips if you are looking to make a career in the field of customer care or customer relationship management:

• Keep calm and be patient

• Be an active listener

• Develop strong communication skills

• Improve your ability to multi-task

• Get familiar with CRM tools and softwares

Although women and men are on an even playing field in all respects, women still struggle to have their opinions heard at work and at home. Plenty of women have overcome several obstacles to prove themselves and set standards because they know deep down that they must prove to their families and society that they can succeed on their own. Women exhibit such strength even in the face of severe adversity. However, even today, women are given very few and limited options when it comes to choices.

Women must carry the baton of empowerment forward with great courage and nerve. A woman can be empowered when she powers up from within. The growing number of working women demonstrates that they have the power to improve their life. Today, they are becoming less dependent on men's rules and have a strong voice in career, profession, and lifestyle matters. Women can now easily manage their own lives thanks to financial independence, which has brought about a sea change. They are defining their own identities and serving as role models for everyone. The participation of women in social, political, economic, and technical fields is proof of their empowerment.

Women's empowerment must be holistic. It is important to create an environment that supports the advancement and success of women in all fields. The Government of India has launched several programmes over the past few years specifically catering to women's economic security and the social respect they deserve. The Government has stepped up to bring equality at every level by providing free government exams for ladies to empower and enhance their career opportunities.

Women Training, a new division of the Ministry of Skill Development & Entrepreneurship, gives women skill training exams to increase employment opportunities for women across a range of socio-economic statuses and age groups. It encourages women to pursue vocational training for wage employment in various industries and teaching positions and to start their own businesses.