Seema Rao - Doctor, Commando, Firefighter and India's Very Own Super Woman!

August 18, 20213 Minutes Read
Success Stories

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Women have made their mark everywhere. These stories are very inspiring.

There are so many success stories of women around us. Women excel irrespective of the field they choose. Additionally, some also take a giant leap away from their physical and psychological comfort. And excel!

Seema Rao is one of them. Today, she is also known as India's Wonder Woman. It is due to her ability to fight, defend and an unending list of achievements to her credit.

Her life story is nothing less than a film's script! The only difference is that her experiences are real and not a part of any film.

Medals of Honor

Seema's list of achievements seems never-ending...

  • She is a Doctor
  • India's only female Commando Trainer
  • A shooting instructor, a firefighter, a scuba diver, a medalist in Rock climbing
  • One of the only 10 women in the world certified in Jeet Kune Do. Jeet Kune Do is a martial art form created by Bruce Lee.

Patriotism in blood

Home is the first school, and parents are the first inspiration. Seema's father, Prof. Ramakant Sinari, helped in freeing Goa from the Portuguese.

Patriotism and love for the country were deep-rooted in Seema since her childhood. India's struggle for independence and its journey was another incident that had inspired her to serve the country.

A career in Combat.

Even after marriage, Seema continued to learn martial arts and shooting while pursuing her education in Medicine. One of the reasons was her husband, Major Deepak Rao.

He inspired her to learn martial arts. Seema is a 7th-degree black belt holder in military martial arts as well.

After becoming a Doctor, Seema did her MBA in Crisis Management.

The continuous thought of doing something for the country steered her towards training the soldiers of the Indian Armed Forces.

India's Wonder Woman: With a record-breaking skill in combat training

Seema's strength lies in hand-to-hand and close combat skills, including reflex shooting using rifles & pistols and knives & bare-handed Combat.

She also runs an Unarmed Commando Combat Academy that trains Jeet Kune Do and other martial arts to the Indian Forces and civilians.

Training the protectors

Seema has provided training to almost all the elite units of the Indian Armed Forces, such as

  • The NSG Black Cats, MARCOS, GARUD, Para commandos, BSF

  • The Army Corps Battle Schools & and commando wing

  • National Police Academy

  • Army Officers Training Academy and the Police Quick Response Teams.

    She earned her IAF Para Wings in 2009 after enrolling for the official IAF Para Jump course. The IAF Chief invited her after she trained the GARUD commandos.

Reluctance to Acceptance.

Seema broke the stereotype that only men were fit to be in the Armed Forces. And also gained respect and acceptance from men and women alike.

Through her training regimen, Seema gained acceptance and respect from the trainee commandos, who were initially reluctant about getting trained by a woman.

By a woman, for the women.

Seema's tailored a safety programme for women to equip them while dealing with potential perpetrators.

The programme is called DARE: Defence Against Rape & Eve-Teasing. It helps train women physically and mentally to tackle harassment and other related issues.

Seema's selfless contribution to the nation has earned her World Peace Award at World Peace Congress in Malaysia and the US President's Volunteer Service Award. Her story is an inspiration for women worldwide.

While this is no ordinary feat, there are regular everyday success stories -- which are equally inspiring. They seem to tell every girl to go beyond their comfort zone -- Just like Seema Rao did!

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Success Stories
January 30, 20184 Minutes Read

A Day in the Life of a Customer Care Representative

No matter how small or big a business is, customer care is the heart of any business. It is very important to provide a good customer service to ensure customers are satisfied and they come back again. When customers are happy, they spread the word in a positive way, making a brand or service popular. This leads to business growth as more people get to know about it.

Customer care executives are the face of a company. Their job is to address every customer's problem with patience, ensuring maximum satisfaction. Besides their core responsibilities, they go that extra mile just to make their customers' day and provide them with best possible solutions. Clients can be annoying, impatient, hilarious and at times good too. But a customer care representative knows how to deal smartly with different people, turning them into happy customers. The job isn't easy but it is very rewarding.

If you want to become one, bring smiles on the faces and increase a brand's value with your excellent service, there are multiple online courses designed to enhance the skills you need to become a successful customer care representative. You can look for online courses after graduation or short courses that you can take up along with your studies.

If you are thinking how a customer care representative works through the day, here is how her daily schedule looks:

The day typically begins quite early (between 8:00 a.m. to 9:00 a.m.) with checking the emails that have come overnight and responding to all the queries. There will usually be some inquiries that will need follow up from other departments like in case of a product-return, payment issue or any service-related. During the day there is likely to be at least one team meeting with the unit lead as customer care representatives usually work in teams with a clear reporting structure so that serious cases can be handled by seniors.

Usually, a customer care representative is expected to answer emails as well as calls during a day. Another responsibility is to handle customer calls to resolve their complaints. During weekdays, the call flow is less as compared to the weekends. In some cases, the representative also needs to call customers back to update or provide them with the information they have been looking for. For example, on refund status or respond to feedback submitted by them.

Another thing that a customer care representative needs to do on a daily basis is to keep track of complaints that require more time to get resolved and of the cases that have already been resolved. This practice keeps the work organized and is necessary for reporting on the performance of the unit that the representative is a member of.

While all this is a part of the job, it is also important to always keep yourself motivated and in a good mood if you want to be successful as a customer service executive. If you are positive and filled with energy, you can easily achieve your goal of customer satisfaction.

Here are some handy tips if you are looking to make a career in the field of customer care or customer relationship management:

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  • Keep calm and be patient
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  • Be an active listener
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  • Develop strong communication skills
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  • Improve your ability to multi-task
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  • Get familiar with CRM tools and softwares
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