Startup Queens: Women Entrepreneurs Building the Future of India

No matter how small or big a business is, customer care is the heart of any business. It is very important to provide a good customer service to ensure customers are satisfied and they come back again. When customers are happy, they spread the word in a positive way, making a brand or service popular. This leads to business growth as more people get to know about it.

Customer care executives are the face of a company. Their job is to address every customer's problem with patience, ensuring maximum satisfaction. Besides their core responsibilities, they go that extra mile just to make their customers' day and provide them with best possible solutions. Clients can be annoying, impatient, hilarious and at times good too. But a customer care representative knows how to deal smartly with different people, turning them into happy customers. The job isn't easy but it is very rewarding.

If you want to become one, bring smiles on the faces and increase a brand's value with your excellent service, there are multiple online courses designed to enhance the skills you need to become a successful customer care representative. You can look for online courses after graduation or short courses that you can take up along with your studies.

If you are thinking how a customer care representative works through the day, here is how her daily schedule looks:

The day typically begins quite early (between 8:00 a.m. to 9:00 a.m.) with checking the emails that have come overnight and responding to all the queries. There will usually be some inquiries that will need follow up from other departments like in case of a product-return, payment issue or any service-related. During the day there is likely to be at least one team meeting with the unit lead as customer care representatives usually work in teams with a clear reporting structure so that serious cases can be handled by seniors.

Usually, a customer care representative is expected to answer emails as well as calls during a day. Another responsibility is to handle customer calls to resolve their complaints. During weekdays, the call flow is less as compared to the weekends. In some cases, the representative also needs to call customers back to update or provide them with the information they have been looking for. For example, on refund status or respond to feedback submitted by them.

Another thing that a customer care representative needs to do on a daily basis is to keep track of complaints that require more time to get resolved and of the cases that have already been resolved. This practice keeps the work organized and is necessary for reporting on the performance of the unit that the representative is a member of.

While all this is a part of the job, it is also important to always keep yourself motivated and in a good mood if you want to be successful as a customer service executive. If you are positive and filled with energy, you can easily achieve your goal of customer satisfaction.

Here are some handy tips if you are looking to make a career in the field of customer care or customer relationship management:

• Keep calm and be patient

• Be an active listener

• Develop strong communication skills

• Improve your ability to multi-task

• Get familiar with CRM tools and softwares

So, you want to put your skills and productivity to use by getting a job. But do you need to be home often? Are you free at irregular times of the day and week?

Or, are you worried you are not qualified enough?

Don't let these things stop you from being an achiever! There are several Work From Home jobs that are open and accessible to all.

1. Banker: A banker's main job is to work at a bank or other financial institution. They are in charge of meeting bank members (people and businesses), advising and helping them get loans from the bank. By doing this, they hope to make money for the bank by charging fees and interest rates on those loans.

2. Bank teller: A bank teller is in charge of helping customers cash checks, get money out of their accounts, move transactions to different accounts, and open checking and savings accounts.

1. Loan processor: A loan processor uses their knowledge of risk analysis and financial statements to look over loan applications and decide whether or not to give the applicants the loans they want. They protect the bank and its money.

1. Credit Analyst: A credit analyst helps people get loans. They can work for investment banks, investment firms, credit card companies, and other places that lend money. A major difference between a credit analyst and a loan processor is that a credit analyst can only suggest whether or not an applicant should be approved.

1. Mortgage consultant: Mortgage consultants help companies or people determine what kind of mortgage they need by looking at their financial history and how much they can afford.

1. Investment representative: An investment representative works at an investment firm, bank, or other financial institution. They advise clients how to invest their money, usually for a fee. They also have to do sales-related work to promote their institution's financial products and services.

1. Investment banker: Investment bankers can give their clients financial advice about investment opportunities. They oversee the sale of assets to pay off debt.

1. Relationship Manager: A relationship manager is the point of contact between a bank or other financial institution's members and the institution itself. They are responsible for making new customers feel welcome and keeping old ones returning.

1. **Financial advisor: ** A financial advisor's job is to help clients figure out their financial goals and the best way to reach them. This means trading on the stock market for them, looking at their financial history, and giving them advice on how to make the best financial decisions.

1. Financial Analyst: A financial analyst keeps an eye on market trends across different industries and uses their knowledge to help businesses and clients decide when, where, and how to invest.

1. Asset manager: Asset managers are in charge of looking over their clients' financial portfolios and keeping an eye on the stock market to figure out the best investments for their clients. They help them buy stocks and other assets and figure out what will make their money grow.